Terms of Service

Customer Service
We are committed to providing high-quality and timely service to every customer. Whether you have questions during shopping, need product guidance, or require order assistance, our customer service team is here to help.

Contact Information

  • ๐Ÿ“ง Email: help@mystore.com

  • ๐Ÿ’ผ Company Name:ย 

  • ๐Ÿ  Address:ย 

Service Hours

  • Monday to Friday: 9:00 AM โ€“ 6:00 PM (GMT+8)

  • Emails sent during holidays or outside working hours will be processed on the next business day

Pre-Sales Consultation

  • We provide product information, usage guidance, and styling suggestions to help you make the right choices.

  • All inquiries will be answered within 24 hours via email.

Order Assistance & After-Sales Support

  • For order modifications, cancellations, or shipping inquiries, please contact help@mystore.com.

  • For returns, exchanges, product quality issues, or other after-sales support, we will respond within 1โ€“2 business days.

  • Clear return and exchange procedures ensure every customerโ€™s rights are protected.

Membership & Loyalty Program

  • Registered members enjoy exclusive discounts, points accumulation, and promotional notifications.

  • We ensure membersโ€™ information is secure, and points and discounts are applied correctly according to program rules.

Payment & Security

  • We use secure and reliable payment channels to protect your payment information.

  • All payment data is transmitted securely and will not be shared with third parties.

Privacy & Data Protection

  • We strictly comply with data protection laws to safeguard your personal information.

  • Customer data is used only for order processing, after-sales service, and notifications, and will not be used for other purposes.

Complaint Handling

  • If you are dissatisfied with our service or products, please contact us via email.

  • We pledge to respond within 48 hours and provide a solution to ensure your concerns are addressed.

Frequently Asked Questions

  • For questions regarding shipping fees, delivery times, and return procedures, please refer to our Shipping Policy and Return & Refund Policy.

  • We encourage customers to review product details before purchasing to ensure a smooth shopping experience.

Governing Law
This Service Policy is governed by the laws of XXXXX. Using our services constitutes acceptance of this policy and related terms.

Our Commitment
We strive to provide transparent, reliable, and customer-friendly service, ensuring your shopping experience is safe, smooth, and enjoyable.