Return Policy
We offer a 30-day return and exchange policy from the date of delivery for all items.
Return Conditions
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Items must be in their original condition, unused, unwashed, and with all original packaging and tags intact.
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Custom or special promotion items may not be eligible for return or exchange; please check product details before purchasing.
Refund Policy
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Once the return is approved, the refund will be issued to the original payment method.
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Refund processing typically takes 5–10 business days, depending on your payment provider.
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Return shipping costs are the responsibility of the buyer, unless the item is defective or incorrect.
Return & Exchange Process
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Contact our customer service at help@mystore.com to submit a return or exchange request with your order number and reason for return.
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Our team will provide return instructions and the return address.
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Ship the item back as instructed. Once we receive and inspect it, we will process your refund or exchange.
Important Notes
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Please ensure items are securely packaged to prevent damage during shipping.
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For defective or incorrect items, return shipping costs will be covered by us.
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A confirmation email will be sent once the refund is processed.
We are committed to providing a worry-free shopping experience. If you have any questions regarding returns or exchanges, please contact us anytime.